Settings & Preferences
How to Change Your Password
To change your password:
- On Clinch Marketplace, click the Your Account icon.
- Click Update Information.
- Scroll down to the Password section and fill out your current password, new password and confirmation of your new password.
- Click Change Password.
You’ll be prompted to sign in to your account again using your email and new password. Depending on the security settings of your account, you may also need to enter the confirmation code sent to your phone or tablet.
Can I Permanently Delete My Clinch Marketplace Account?
The General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) give individuals more transparency, rights, and control over the way their personal information is used. It also provides rights for data deletion, access, and portability.
As an Clinch Marketplace member, you have the option to permanently close and delete your account. Permanently deleting your Clinch Marketplace Account can’t be undone.
If you don’t want your account to be permanently closed and deleted, you may consider:
Closing your Clinch Marketplace Account: When you close your Clinch Marketplace account, your account becomes inactive, and you have the option to reopen it.
Closing your Clinch Marketplace Store: If you want to close your store and continue buying on Clinch Marketplace, you can close your store instead of your entire Clinch Marketplace Account. You can reopen your store at any time.
Unsubscribing from Clinch Marketplace emails: You can keep your account open and change your email subscription settings. When you unsubscribe, you won’t receive marketing emails, but you will continue to receive emails such as when you make a transaction, we update our Terms of Use, or when required by law.
How to permanently delete your Clinch Marketplace account
Before you permanently delete your Clinch Marketplace Account, check that:
For Vendors
- You have no amount due in your payment account
- You have fulfilled all your orders
- You have resolved all your cases
- You have saved any information you need for tax or record keeping purposes
- You will not want to use the account’s email address in another Clinch Marketplace account.
For buyers
- All cases you opened are resolved
- You have no additional cases you want to open, since you won’t have access to the case system after you close your account
- You have saved any information you need for your records
To permanently close and delete your Clinch Marketplace account:
- On Clinch Marketplace, click on your Account.
- Click Delete Account.
- Click Request deletion of your data under Permanently close and delete your Clinch Marketplace Account.
- You’ll receive an email with instructions to complete your deletion request.
For security and verification purposes, you must make the deletion request while logged into the Clinch Marketplace Account you’d like to close and delete.
The permanent deletion process will begin once any open issues like overdue payments, unfulfilled orders, or unresolved cases are resolved, and may take around two weeks.
Depending on which of our services you’ve used (such as whether you’ve made purchases or sales on Clinch Marketplace) or if your account violated our policies, we may be required to retain certain information for legal, regulatory, tax, security, or compliance reasons for a limited period of time, after which it will be deleted.
This deletion is permanent and your account can’t be reinstated.
Can I reuse my email address for a new Clinch Marketplace Account?
Deleting an Clinch Marketplace Account doesn’t “free up” the associated email address for use on another Clinch Marketplace account. Instead, the email address will become permanently unavailable to use on Clinch Marketplace Accounts. If you want to re-use the email address on the Clinch Marketplace Account you are deleting, you can change the email address on the account before you delete it.