What to Do if You Ordered the Wrong Size or Colour

If you ordered the wrong size or colour, you may be able to return or exchange your order. Vendors aren’t required to accept a return or exchange unless stated in their vendor policies.

What should I do if the vendor doesn’t accept returns?

If the vendor doesn’t accept returns, and the item you received doesn’t match the Clinch Marketplace listing, you may be able to open a case with Clinch Marketplace by email. You can open a case if your order wasn’t as it was described on Clinch Marketplace.