Tips for Buying Safely

Here are some best practices to help ensure safe purchases on Clinch Marketplace.

Overall, use your best judgement. If something seems shady or too good to be true, it’s best not to risk it.

Credit card safety

• Never give your full credit card number, tax identification number, or password in an email, Clinch Marketplace Message, or over the phone.
• If you are making a transaction in person, do not speak your credit card information aloud. Be sure to sign for the transaction and request a receipt.
• Check your credit card statement regularly to track your spending and card activity.
• Keep track of your credit card: who is authorised to use it, and who has access to it.

Internet/Computer Safety

• Change your passwords on a regular basis. The more complex a password is, the better you’re protected.
• If you share your computer or device, sign out of any website accounts before letting others use it.

On Clinch Marketplace

Check a vendor’s reviews and shop policies before purchase, and send an Clinch Marketplace Message to a vendor before buying if you have questions or concerns.

Notify us at Clinch Marketplace if you see a credit card charge you can’t find in your account. Our specialists can help you investigate it.

Keep your transaction on Clinch Marketplace. We can’t verify or assist with payments made outside of Clinch Marketplace or PayPal.

If you receive a suspicious email claiming to be from Clinch Marketplace, forward it to us at cases@ffimarketplace.com (url check please)

If you supply materials for a custom order from a vendor, you do so at your own risk.

In some circumstances, Clinch Marketplace may use a third-party encryption service, Send Safely, to securely request additional information to confirm a transaction, such as a copy of government-issued photo ID.