How to Leave a Review on Clinch Marketplace?

To leave a review:

Find the product you would like to review and visit its page.
Choose the star rating you want to give next to Review this item.
Describe the item and/or the service you received as well as input your order number. There is a five-word minimum for your review.

If you left a five-star review, you can upload an optional picture.

Select Submit Review when done
Our staff will follow up, audit, and release your review live.

The five-star review system

Clinch Marketplace has a five-star review system (one being the lowest and five being the highest) for reviewing your purchases. Choose a star rating that best represents the product and experience you had, and add details in the provided text space. The more detailed your review, the more helpful it will be to other shoppers on Clinch Marketplace
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Once your review is posted, your profile information will be publicly displayed in the vendor’s reviews. Buyers can give a star rating for the Item Quality, Delivery, and Vendor Customer Service, in addition to the overall rating only after a purchase is made.

At this time, the ratings for Item Quality, Delivery, and Vendor Customer Service do not appear publicly and do not affect either the review’s overall star rating or the shop’s review score.

Which items can be reviewed?

You will find the Review box at the bottom of every item page.

Here are the criteria that determines when an order can be reviewed:

You can only review orders that are associated with a previous or ongoing order. If you purchased as a guest instead of signing in to Clinch Marketplace, you can still leave a review.

The order must be within a 100-day review window, starting from the order’s estimated delivery date. For digital items, this window begins once you download your file(s). This window is not paused if the order has an open case.

The item must have been purchased on Clinch Marketplace. If you sell an item in person, the buyer can’t leave a review. There must not be an open case on the order. You can leave a review once the case is closed.

If an order or transaction is cancelled, Clinch Marketplace considers that order or transaction to be over and voided. However, it can take up to 48 hours for the cancellation to process, during which time a review can be left and edited if the order still within its review eligibility window.

Can I delete or edit my review?

You can edit the star rating, photograph, and the written note any number of times during the 100-day review period.
Reviews can’t be edited while a case is open for that order.
If you leave a review of 3 stars or fewer, and the vendor responds, you won’t be able to edit the review, even if the vendor deletes their response. Let us know if you’d like us to remove your original review.

To edit your review:

Find your review.
Select Edit review.
Change the star rating and text as needed.
When you’re finished, select Post Your Review.

I received an inappropriate review response

You can flag the review response if you suspect that it violates Clinch Marketplace’s Terms of Use.

To flag a review response:

Scroll down to the shop’s reviews.
Locate your review. You may need to select Newest in the Sort by dropdown to find it.
Under the vendor’s review response, select Report this response.