We Follow Four Principles
- We only sell high-quality products made by artists, small businesses, and independent brands and manufacturers.
- We offer vendors a platform on which to offer their products with very minimal overhead. Our marketplace fees are significantly lower than Amazon or Etsy.
- We do not charge shoppers to use any of our services.
- We seek to provide a safe, easy-to-use, and enjoyable shopping experience.
How it works
Clinch Marketplace is platform, where vendors from across the world gather online to sell their products and services. Whether you’re looking for a custom bronze sculpture of that beautiful tarpon you caught last summer, or a collection of flies tied by master Polish fly tyer for your upcoming New Zealand trip or just some cool stickers for the truck window, we’ve got you covered!
Vendors create a page on the Marketplace where they can show off their products to potential customers. Clinch Marketplace hosts all transactions and facilitates shipping and fulfillment to ensure a seamless shopping and selling experience for everyone involved.
For shoppers
Know what you’re looking for? Try using the search function. If not, you can view products by category from the menu at the top of this page. If you’d rather a more traditional “mall” experience, feel free to view our list of vendors also found in the menu above. Below are a couple quick tips to help you with your shopping experience:
- Each vendor is an independent store and is responsible for your order. Vender ratings and shipping times can be found in a product’s thumbnail as well as in the vendor’s storefront.
- Each vendor you purchase from will open a different cart and will ship from a different location. To avoid excess shipping charges, try to purchase multiple items from the same vendor when possible.
- You can filter products and vendors that ship from within your country of residence if you wish to avoid overseas shipping and possible import fees.
- Vendors set their own return policies. Contact Marketplace support if you have any issues with your product or refund.
- To reduce conversions fees, try to pay vendors in their country’s currency.
If you have any question, please view our Frequently Asked Questions page or email our customer support team here [link].
For Vendors
Looking to get your products in front of more customers? How about a busy mall, where everyone is an angler?. Think of us as that mall, but in an online environment. Clinch Marketplace is a platform, where vendors and small businesses from across the world can gather and sell their products in one location. We offer our core services without any up-front cost, instead, work solely on a 5% commission, all of which will be reinvested into marketing and improving the site experience. We also offer premium plans and upgrades for any vendors who may be interested. These include:
- Custom storefronts
- Store management and development
- Shipping and fulfillment option
- Currency conversion
- Marketing packages and product promotion
Getting set up with your own storefront in our marketplace is a quick and painless process.
Simply fill out a vendor request form, wait for same-day approval, sign up for an account and choose your plan. Then you may upload images and descriptions of your products and create your storefront as you see fit. After that, you’re all ready to start selling products and managing your store!
Transaction Process
- Customer adds items to cart.
- Customer checks out and makes payment.
a. Payment is held by Stripe sales software
b. The vendor is informed an item has been purchased on Clinch Marketplace and is waiting vendor approval.
c. Once the vendor approves, the customer is notified and the vendor has five business days to purchase a shipping label from Clinch Marketplace or submit a shipping label to our transaction team and ship out the order. If the the order is not shipped on time, the vendor may face a loss of ratings, payout delays, and potential cancellation of the order in which case the clients money will be refunded immediately. Exceptions are made for approved custom items such as commission work and custom tied flies.
- Vendor ships order.
a. Receipt and tracking information is sent to customer and vendor.
- Product arrives to customer.
a. Customer has up to 72 hours to file a complaint for request a refund.
b. If no complaint or refund is requested, funds are released by Stripe and transferred to the vendor’s bank account.
c. If a complaint or refund is requested, our transaction team will investigate and take action based on the vendor’s refund policy, which can be found in each vendor’s storefront.
d. If no tracking was included in the shipping option, the vendor will receive payment two weeks after the date shipped, provided there are no refund requests or complaints.