FAQ

HOW THE MARKETPLACE WORKS

WHAT IS CLINCH MARKETPLACE?

Think of the Clinch Marketplace as an online fly shop. But it’s not about the big brands or the factory-tied flies you can go buy anywhere. Many a good fly shop sells prints from local photographers or shirts from nearby non-profit groups or custom flies from the hotshot guide who knows exactly what the neighborhood trout like to eat. That’s what we’re bringing you: direct connection to the coolest small businesses and custom fly tyers, artists and artisans, and a host of other great products you won’t see collected anywhere else. So, wander the aisles of this virtual bug shop to outfit yourself, your friends and family, your home, your fishin’ rig, and your next adventure on the water.

WHERE ARE THE VENDORS LOCATED?

We are proud of our international roster of offerings catering to all anglers. Our vendors are located from North America to Europe, and Asia to Australia.

WHO OWNS CLINCH MARKETPLACE?

The Clinch Marketplace is owned and operated by Gil’s Fly Fishing International Inc. Clinch Marketplace serves as the provisioning portal of the Fly Fishing International Ecosystem.

WHERE IS CLINCH MARKETPLACE BASED OUT OF?

Clinch Marketplace is located at 10060 Jasper Ave, Tower 1, Suite 2020, Edmonton, Alberta, T5J 3R8.

HOW DO I BECOME A VENDOR?

You can become a vendor by visiting our vendor page and filling out the form. Click here to visit the Become A Vendor Page.

MARKETPLACE FOR VENDORS

HOW DO I SIGN UP?

You can sign up by filling out this form.

Next, a member of our Marketplace team will reach out to you via email with the next steps..

CAN I CUSTOMIZE MY PAGE?

Of course you can!
You can always set a new profile and background image, change the details of your store, and add as many promotions as you’d like!

DOES CLINCH MARKETPLACE TAKE A PERCENTAGE OF THE SALE?

Clinch Marketplace charges vendors 5% of each sale. However, we are offering a no-fee early-access vendor subscription model for a limited time. Contact us to learn more.

HOW LONG IS THE ONBOARDING PROCESS?

Upon request and email confirmation, Clinch Marketplace is committed to adding vendor pages within three business days of the request.

WHO SHIPS THE PRODUCTS?

Vendors have two shipping methods to choose from. Vendors can either ship on their own with their trusted carrier, or they can purchase and also print a shipping label directly through the Marketplace.

ANY LIMITATIONS TOWARDS THE AMOUNTS OF PRODUCTS I CAN ADD?

Although we recommend minimal SKUs to amplify focus on select products, vendors have the option of adding as many SKUs as they please on the marketplace.

CAN CLINCH MARKETPLACE HANDLE ADDING MY PRODUCTS TO MY PAGE?

Of course, a member on our team will take you through the onboarding process, which includes adding your inventory to your page as well as any additional products later.
This service comes at no cost to the vendor.

PRODUCTS, CURRENCY, AND PRICING

WHAT CURRENCY DOES CLINCH MARKETPLACE USE?

We accept U.S. Dollar, Canadian Dollar, Euro, Great Britain Pound, and Australian Dollar.

I USE A DIFFERENT CURRENCY THAN THE ONES LISTED, WHAT DO I DO?

Our payment gateway accepts most global debit and credit cards, which are typically capable of converting to common currencies. Contact us if this is not the case.

CAN I BUY PRODUCTS FROM MULTIPLE VENDORS?

Absolutely, but keep in mind that shipping costs may vary as vendors are located all across the globe. Their products are not centralized and therefore might also have different shipping durations.

HOW DOES THE CURRENCY CONVERTER WORK?

We use software called Stripe to handle currency conversions and to accept all our online payments.

CAN I ORDER A PRODUCT THAT IS NOT ON THE MARKETPLACE?

We offer a service called “Just Ask,” where you can get in contact with our of our team members who can help you find some particular item you’re looking for that might be offered outside of the Marketplace. Click here for more.

I SEE THE SAME PRODUCTS BUT DIFFERENT PRICES, WHY IS THAT?

Each vendor sets their own prices for products they sell. Two vendors selling similar products may choose to set those rates at different levels.

PURCHASES, SHIPPING, AND BILLING

I MADE A PURCHASE, HOW CAN I CHECK THE STATUS OF MY ORDER?

You can visit your Account page and click on Orders. If you’ve made an order, it will appear there. If by any chance you do not see it, contact us and we’ll get back to you in less than 24 hours.

HOW LONG DOES A PRODUCT TAKE TO SHIP?

We encourage our vendors to send their shipments no later than five business days after purchase.

HOW LONG DOES SHIPPING TYPICALLY TAKE?

Shipping times will vary depending on the product and vendor. Shipments within North America will typically take three days to arrive. Most shipments outside the United States and Canada average two weeks for standard shipping.

WHERE IS MY BILLING INFORMATION AND INVOICES LOCATED?

All previous and ongoing orders can be found in your Account Page under the Billing and Orders Tabs.

HOW CAN I FIX AN ADDRESS WITH AN ONGOING ORDER?

We are capable of changing an address if the vendor has not yet shipped the order. If it is already in transit, you should contact the shipping carrier directly.

HOW CAN I CONTACT A VENDOR THAT IS NOT RESPONSIVE?

If you are in the process of making an order or have made one and are not able to reach a vendor, please reach out to us by email with your order number and we will assist you within 48 hours.