How to Track Your Clinch Marketplace Order
If you have questions about an item or order, the vendor is the best person to help you.
You can check the delivery status of your order on Clinch Marketplace in your Account page under the Orders Tab. If the vendor added tracking information, you can check when your order should arrive.
To track your purchase:
- Sign in to Clinch Marketplace and go to Your account.
- Go to Orders.
- Find your order.
- You’ll see the delivery status to the right of your order:
- Not Dispatched: The vendor hasn’t dispatched the order yet or didn’t update the order on Clinch Marketplace.
- Dispatched: The vendor completed the order.
- In Transit: The vendor added a tracking number and the package has left the delivery facility.
- Track Package: If the vendor added a tracking number, you’ll see Track Package. Click Track Package to see more tracking updates.
You can also see delivery information in the dispatch notification emails for your order. Click Track Package in the email notification to view the status of your delivery.
Why wasn’t tracking information provided for my order?
Not all delivery methods include tracking information. You can contact the vendor to see if they have tracking information for your order.
Where’s my order?
If you have more questions about your package, or if tracking information isn’t available, contact the vendor for help.
Track your order without an Clinch Marketplace Account
If you purchased using guest checkout, you’ll receive a confirmation email once your order has dispatched. If your vendor has included a tracking number, you can click Track your package at the top of the email.
If you have any questions for your vendor, contact them by replying to and including the order and receipt number that was emailed to you after purchase.