I’m Having a Technical Problem with Buying on Clinch Marketplace

If you’re having a technical problem when buying on Clinch Marketplace, check these common issues:

• Something is wrong with my order
• My location is wrong when estimating
• Is Clinch Marketplace down?

Something is wrong with my order

If you’re experiencing an issue with your order, you must work with the vendor to try to resolve the problem.
If you already contacted the vendor, and they’re unable to help, you may be able to file a case. A case is a formal way to report and mediate a problem with an order on Clinch Marketplace. You can file a case if your order wasn’t delivered, or if the item(s) you received wasn’t as it was described on Clinch Marketplace.

My location is wrong when estimating

If your location is wrong when estimating your postage costs on a listing page, you can update your location for postage estimates on the listing page. Click the dropdown with the current address and change the country and zip or postal code. This will update the postage cost estimate.

Is Clinch Marketplace down?

When Clinch Marketplace experiences a major service interruption, we update our status page. Check the status page for updates on any ongoing site-wide issues.