How to Get Help with an Order

If you need help with an order, the vendor you purchased your order from is the best person to help you. Vendors can help if you need to:

• Check your order status
• Update your delivery address
• Make a change to your order
• Request a refund, return, or exchange

Request a cancellation

The vendor can usually answer any other question you have about your order. If they’re unable to, Clinch Marketplace is here to help.

Email us with the order and receipt number and we will be able to assist you right away.

The vendor wasn’t able to help me

If the vendor is unable to help you, your next step is to let us know so we can resolve the issue.