What to Do if You Suspect Fraud in Your Clinch Marketplace Account
If you think your account has been hacked or suspect it has been compromised, you should change your password
To change your Clinch Marketplace Account password:
- On Clinch Marketplace, go to Your Account, then Account settings.
- Scroll down to Password and change your Clinch Marketplace password. Learn more about changing your password.
If you use the same password across other online accounts, we recommend changing any other shared passwords that you use online, including the password to the email address associated with your Clinch Marketplace account.
If you’re unable to access your Clinch Marketplace account to change your password, contact Clinch Marketplace Support.
The email address on my Clinch Marketplace Account was changed
If your email address has been changed, we’ve emailed you at your old email address with instructions for reverting this change.
If you didn’t make this change, please follow the instructions in that email to restore the original email address on your account and secure your account. We also recommend changing your password.
I have unrecognized credit card charges
Below are a few reasons why you may see unrecognised charges from Clinch Marketplace on your credit card or bank statement:
Clinch Marketplace is on your statement instead of the vendor you purchased from
When you place an order on Clinch Marketplace from one of our vendors, Clinch Marketplace is the merchant of record which means you will see a transaction from Clinch Marketplace on your statement. Depending on your location at time of purchase, transactions are processed in one of our two locations, Brooklyn, NY or Dublin, IE.
A family member may have used your card to purchase on Clinch Marketplace
We often find that unrecognised charges may have been placed by a family member, friend or co-worker who may have had your permission to use your card. We suggest reaching out to any family members, friends or co-workers who may have had access to your financial information or to your device.
I received an email about an order I didn’t place or an account I didn’t create
If you received an email from Clinch Marketplace about an order you didn’t place or an account you didn’t create, a few things may have happened:
- Someone may have misspelt their email address when registering for an Clinch Marketplace Account.
- Someone may have created an Clinch Marketplace Account using your email address.
- Someone may have placed an order from a computer where you were signed in to Clinch Marketplace.
I received an error message when trying to sign in and have limited account access
If you try to sign in to your account and you receive the error “Our security team has temporarily limited your access to this account for your protection,” we have temporarily limited access to your Clinch Marketplace account to prevent your account from being compromised. This doesn’t necessarily mean that your account was hacked, but as a precaution, please reset your password to regain full access to your account.
If you have any trouble receiving the password reset email, check your spam/junk mail folder to make sure the email didn’t end up there.
My order is still processing
Some orders and payments may take longer than the standard 72 hours to process, and this doesn’t mean that there has been fraud in your Clinch Marketplace Account.
If you’re a buyer, you can learn about why your order is still processing
If you’re a vendor, you can learn more about why your Clinch Marketplace payment funds are still processing.